DobroDesk
Shared customer support inbox with controlled AI and clear ownership
Freemium - Free tier available; paid team and enterprise plans unlock additional seats, features and support (details on website).
About DobroDesk
DobroDesk is a web-based customer support inbox that runs email and website support with strong ownership controls and a human-first AI. Assignments, SLAs and private notes live on each conversation (not in side channels). Use an approved knowledge base and controlled AI suggestions that automatically escalate risky or uncertain cases to a person, ensuring safe automation while speeding resolution for routine requests.
Key Features
- Shared inbox for email and website support with assignment and SLA tracking
- Private notes and conversation-level ownership to keep context on the work
- Approved knowledge base and canned responses for consistent replies
- Controlled AI that suggests replies and hands off risky or uncertain cases to a human
- Automated triage and escalation to maintain safety while speeding routine workflows
Who is this for?
Customer support teams at startups and SMBs (teams handling email and website-based support)
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Pricing
FreemiumFree tier available; paid team and enterprise plans unlock additional seats, features and support (details on website).
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