Help Desk Simulator
Practice realistic IT support tickets with instant expert feedback—free in your browser.
Free - Free to use, in-browser; no signup required.
About Help Desk Simulator
A free, in-browser simulator that lets you take a shift at a virtual IT service desk. Handle 25 realistic tickets per shift (password resets, printer jams, VPN issues, executive exceptions), choose from multiple responses, and get instant expert feedback. Performance is scored across security awareness, customer empathy, escalation judgment, and troubleshooting method, with a detailed end-of-shift breakdown to guide interview and on‑the‑job preparation. No signup required.
Key Features
- 25 realistic IT support tickets per shift
- Instant expert feedback on every decision
- Scoring across four skill areas: security awareness, customer empathy, escalation judgment, troubleshooting
- Detailed end-of-shift breakdown highlighting areas to improve
- Browser-based and free — no signup required
Who is this for?
Entry-level IT support / help desk job candidates and junior technicians preparing for interviews or early on-the-job scenarios.
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FreeFree to use, in-browser; no signup required.
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